Posts Tagged ‘Safety’

 

Dependable, Safe, Family Oriented Houston Courier Service

Wednesday, October 20th, 2010

Dependable, Safe, Family Oriented Houston Courier Service

What are three features that you really want to see in a courier company?  Here at Hot Shot Delivery, Inc. we’ve asked ourselves this question, but most importantly we’ve asked our customers, whom we love to hear from.  These are the most important features our customers have come to expect from us.

Dependability

Our customers expect us to be Dependable.  Several of our customers rely on us to deliver their products to their customers.  Have you ever sent something out and found out that it was lost by the delivery service you chose and you were never notified?  We know how frustrating that can be, so we make sure that our customers can count on us with their packages. Our Motto at Hot Shot has been “Whatever It Takes” and we do whatever it takes to ensure that your package is delivered on-time, every time.  Hot Shot Delivery has an extremely high on-time success rate, so when you send something via Hot Shot, your delivery will arrive when you expect it to.  Have a delivery that needed to be there yesterday?  Don’t worry call Hot Shot and take advantage of our Emergency Delivery Services, we’ll get it there as soon as physically possible.  We are only human and occasionally, events may occur that might affect a delivery, however, instead of trying to sweep it under the rug we are proactively calling our customers to let them know of the situation and the ways we are working to get the problem corrected.

Safety and Security

Hot Shot Delivery, Inc. goes above and beyond our competitors to make sure that our customers as well as those we come in contact with are Safe and Secure.  Hot Shot is a licensed motor carrier and a TSA Approved In-Direct Air Carrier.  So we are able to offer our customers Next Flight Out service in every U.S. city with a major airport. Hot Shot has a staff of properly insured couriers who are required to complete and pass an exhaustive state and federal criminal background and motor vehicle check. Our uniformed couriers are easily recognized and promote a professional image for you and your company. Hot Shot and its’ couriers are properly insured to protect not only your package, but your company as well. 

Family Oriented 

Hot Shot Delivery, Inc. was formed in 1978 by our President, Eric Donaldson’s father.  We consider ourselves a Family, not just co-workers.  You receive personalized service from our Hot Shot Family.  We have found that our clients do not feel average because when they joined Hot Shot they became part of our Family. Our people make the difference and we take pride in the strength of the relationships we have built with each and every one of our family members.  Our Hot Shot Family is dedicated to staying ahead of the competition in order to offer you the best courier service in Houston.

We welcome feedback from our family (customers & employees), because we make it an effort to continually improve the services that we offer.  Please fee free to contact us anytime, whether it’s to say hi, give us a slap on the wrist, or give us a high-five for doing a spectacular job, we look forward to hearing from you.

Until next time,

Eric

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24/7 365 Means 24/7 365; But Be Careful.

Tuesday, January 12th, 2010

We have had a mighty cold snap all across the country in recent weeks.  Here in Houston where I run, Hot Shot Delivery, Inc, a Houston Courier Service, we are finally going to reach the 60 degree mark for the first time in a week. Now before all my friends up north start in on me about this, I must say, Houston, Texas has not seen sustained overnight temperatures below freezing like this in over ten years. Heck, I’m usually in flip flops at New Years!

So, what does this have to do with 24/7 365? The media has story after story with the local plumber reminding people to wrap their pipes and stay prepared. They have been getting calls at all hours of the night for broken pipes and busted sprinkler heads.  Running jobs at all hours of the night is nothing new to most of us in the courier business, but it is important to stop and reflect on the importance of being prepared and having a proper strategy for any and all weather related events. Especially when driving at night in subfreezing weather. The roads are slick and deliveries still have to be made urgently, but, with extra caution.

Do you have a winter strategy in place? Have you spent time ensuring that those who work for you and represent you know what precautions they need to take when transporting freight or even themselves to and from the office?

Here are a few tips for winter driving conditions:

  • Use slower acceleration and slower speeds.
  • Avoid heavy steering and braking.
  • Allow extra time to reach your destination during inclement weather. It is not worth putting your own life or the lives of others in danger to save time.
  • Drive with your headlights on.
  • Don’t get overconfident with four-wheel drive. It won’t help you stop any faster.
  • Winter road conditions often result in longer stopping distances. Give yourself room. If you have anti-lock brakes, press the pedal down firmly and hold it. If you don’t have anti-lock brakes, gently pump the pedal.
  • Slow down when approaching intersections, off-ramps, bridges or shady spots. These all have potential to develop black ice.
  • Avoid abrupt actions while steering, braking or accelerating to lessen your chance of losing control.
  • Look farther ahead in traffic. Actions by other drivers will alert you to problems and give you extra reaction time.
  • Trucks take longer to stop. Don’t cut in front of them.
  • Avoid using cruise control or overdrive. Don’t let your car make a bad decision for you.

Also, check out the Red Cross’s “Winter Storm Safety Check List” and be prepared.

Have a warm and cozy day, where ever you are!

This video was embedded using the YouTuber plugin by Roy Tanck. Adobe Flash Player is required to view the video.

Until next time,

Eric

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Are You Really Protected?

Tuesday, October 6th, 2009

Alarm SystemRecently, a friend of mine told me a story that I thought I would pass along. He and his family were sound asleep in their beds when they were abruptly awoken to their home security system in full panic mode. All of the sudden, he was forced to be at his most alert state and ready to defend his family from the foe that tripped his alarm. When you have kids, the idea of staying behind your locked bedroom door to see what the police find when they get there is not really an option. His first thought was to get to his children and he was practically racing his wife to their rooms. Your safety often takes a backseat when you are faced with the need to protect your helpless children from harm. So, he and his wife get to their kids and then… well, I will finish this story a little later in my post.

The point is, this story really got me thinking. In my home, I feel secure and at ease and this is the type of situation that can make you feel like your “peace of mind” is not truly warranted. It also made me realize all of the other areas in life where people have a false sense of security. Now, this is not meant to scare anyone. That is not my desire. However, it’s meant to educate and inform you of the right questions to ask to make sure you are dealing with a company that keeps your security in mind.

A few years ago, the City of Houston implemented a towing program to help to clear the roads of accidents faster. Many cities around the US incorporated similar programs and were met with success and controversy all at the same time. One of the concerns that arose was regarding the Towing Companies that were chosen by the city to clear these accidents. Many of the cities that ran this program did not do proper background checks, insurance checks and licensing checks on these companies. These tow truck drivers had access to your vehicle, your personal information and often would have to escort you and your family to a different destination. It was found that many of them were not licensed, had no insurance and in many cases had extensive criminal backgrounds. This is not the type of situation that your city should put you in. Many of these programs are no longer in existence due to the problems that occurred. One way to avoid this is to work with companies that can provide proof of background checks, proof of insurance and proper licensing. And as always, when in doubt…ASK. It’s your right to know and their obligation to provide that information.

In my industry, it’s a shame how many people just trust their personal packages with companies that don’t do background checks, are not bonded, licensed, follow OSHA compliance or even check to make sure their drivers are insured. These packages are obviously important and time sensitive and in so many cases, never make it to their destination. The sad part is that the sender or the receiver can’t do much about it. This is an easy situation to avoid. Companies like my Houston Courier Service, can provide the proof you need to feel secure about your packages. Any company you work with should have this proof readily available to give you the peace of mind you need to feel that your belongings are safe when out of your hands. Paying a dollar or two more for a delivery from someone who has gone through the process of making sure your packages are safe is a no-brainer in my opinion.

Now, in a more personal area…your home. This is the area where you need to be the most alert. Work with companies that are in good standing with the Better Business Bureau. Work with companies that your friends can refer to you. You are letting people that you don’t know in to your private home and around your family. This includes your yard company, your cable company, your appliance company, repairs, carpet cleaning, etc… Be smart about who you let in to your  home and be sure to stay on your toes the entire time they are there. Keep notice of all activity and don’t leave them in a room alone. Stay aware and stay safe and work with companies that have the safety and security of their customers as a top priority.

Now, to get back to the story of my friend and his tripped alarm in the middle of the night. After some discussions with the Security monitoring service and a little investigation, it turns out that a house fly was their “foe” ready to cause harm to the family. Apparently, that little fly flew right in front of their very sensitive motion detectors and the rest is history. The family is safe and got a good laugh out of the whole thing, but I can’t say the same for that poor house fly.

Until Next Time,

Eric

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