Happy New Year! Like many business owners, I am glad to have 2009 behind me. My focus right now is on setting my intentions for 2k10 and then following through on those intentions. I think resolutions are weak and often fizzle away after a brief time. Goals, once attained, leave little left over to continue to strive towards. Intentions however, are paths to fulfill our desires. For example, one of my intentions this year is to continue to reduce operating costs by introducing new technology while tweaking and improving upon what we are currently using. Then, we can sit back and allow the technology to handle the heavy lifting for us.
We have an incredible software system that has a feature that can automatically populate our order entry screens using our phone systems caller ID. However, in order for us to make this work, we have to make a change to our phone system. I have put this change off for way too long, mainly due to convincing myself that the pain of reassigning IP addresses etc far outweighed the benefit we would gain. Not to mention the fear that someone may mess up and we lose our phones for a period of time. However, while crafting my intentions for technological improvement and reducing operating costs, I soon realized that not only will this new phone system help increase our customer service (another intention), we will also be saving over $500 per month on our company phone bill and be getting better, more robust service.
The day to day reality of running a same day delivery business, like my Houston courier service, Hot Shot Delivery, Inc., or any business for that matter, is full of distractions and pressing issues. With the right intentions in place and the discipline to follow through, life and business will be easier. So, say goodbye to 2009 and the unresolved, unachieved, goals and resolutions of the past. Welcome 2010! I intend on this year being a banner year and I look forward to sharing it with each and every one of you. So don’t forget, Shop Hot Shot!
For more information on intentions, please visit my dear friend Brian Parsley at www.brianparsley.com or give me a call and we can share ideas.
