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NFIB/Texas Salutes 2010 Small Business Champion
Friday, October 22nd, 2010
FOR IMMEDIATE RELEASE CONTACT: Laura Stromberg, 512-476-9847
NFIB/Texas Salutes 2010 Small Business Champion
AUSTIN, October 21, 2010 –Eric Donaldson, president of Hot Shot Delivery Inc. in Houston, has been named the NFIB Small Business Champion for Texas by the National Federation of Independent Business.
Donaldson is a second-generation business owner; his father started Hot Shot Delivery in 1978. Donaldson currently employs 14 full-time staff and works with more than 70 contractors.
Donaldson has been an NFIB member since 2003 and was invited to join the Texas Leadership Council in 2005. Since then, he has spent countless hours traveling to Austin to testify and meet with NFIB staff and political leaders, attended hearings and meetings and has been invited to serve on various councils and committees.
In 2008, he was appointed by Comptroller Susan Combs to serve on the Texas Business Tax Advisory Council representing NFIB and small business owners.
“From his first day as a member, Eric has been active and engaged in every aspect of NFIB,” said NFIB/Texas Executive Director Will Newton. “He is a collaborator and team player; he has helped us build coalitions and relationships with groups that also put small business issues first.
Donaldson was instrumental in introducing NFIB/Texas to Texas Couriers and Logistics Association, one of the first groups to join NFIB/Texas in the push to reform the margins tax.
Donaldson has been involved in the Messenger Courier Association of America for numerous years and was the recipient of the MCAA’s 2007 Community Service Award for his work after Hurricane Katrina. In addition to his work, Donaldson is a committed soccer coach in the UCAL. He currently serves on the Texas Courier and Logistics Association board of directors and was a founder of the organization.
“He assists the NFIB/Texas office with meeting coordination in his area, serves as a spokesperson to the local and national media, and has often assisted in finding new member leads to help us grow our membership,” Newton added.
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NFIB is the nation’s leading small business association, with offices in Washington, D.C. and all 50 state capitals. Founded in 1943 as a nonprofit, nonpartisan organization, NFIB gives small and independent business owners a voice in shaping the public policy issues that affect their business. NFIB’s powerful network of grassroots activists send their views directly to state and federal lawmakers through our unique member-only ballot, thus playing a critical role in supporting America’s free enterprise system.
NFIB’s mission is to promote and protect the right of our members to own, operate and grow their businesses. More information about NFIB is available online at www.NFIB.com/newsroom.
Through The Eyes Of Your Customer
Wednesday, March 25th, 2009
If your workload looks anything like mine, you are usually so involved in the day-to-day tasks of running a small business that sometimes you forget to look through the eyes of your customer. To put it simply, you can’t afford to ignore this perspective for long. Because in this cluttered marketplace, an unhappy customer will usually take their business elsewhere.
So how do you make sure that this doesn’t happen? Here are 5 tricks to get the real skinny on your company’s customer service capabilities.
1. Call the 800 number – Try a couple of different tactics each time that you call. Angry, confused – throw everything at them including the kitchen sink!
2. E-mail Customer Service – Make sure you think about how a customer would write this e-mail because you don’t want to be obvious in your “mystery-shop Email”.
3. Answer the Phones – There is nothing better than just talking to your customers and seeing what kinds of needs they have. Make a trip to the call center a regular event.
4. Contact Random Customers – Pick a few customers that you never have interaction with and give them a call. Not only will they appreciate the time that you took to call them, I bet they will give you tons of great information.
5. Check Your Website – Visit your website and make sure that it is easy to get customer service contact information. Also, ask a family member or friend who has never been on your site to review it. You might be surprised what you are missing.
If you are at the top of the organization, this is a great way to keep your finger on the pulse of your business. It is all too easy to get disconnected when you don’t talk to customers every day. And a little warning, this could have some personnel kick-back because no employee wants Big Brother breathing down their neck. So, I recommend sharing your findings with your top managers and brainstorm a way to reward your staff for the good findings and create an action plan for the areas that need improvement.
Remember – if it’s not perfect – fake it till you make it. Before you know it, that exceptional level of customer service will not be an act, it will be a genuine part of your company philosophy. Good luck!
Till Next Time,
Eric
Hot Shot Delivery, The Houston Courier Service
Family Expansion
Tuesday, February 24th, 2009
My thoughts lately have been very focused on family. The reason for this is that my lovely wife, Brina, gave birth to our third daughter this week. Our new daughter Samantha Lynn Donaldson was born on Sunday evening at 10:18pm. With our newest addition, I’m officially the only male in our family of 5. GULP.
I took the week off of work at my Houston Courier Service to spend time with my family as well as get re-adjusted to having a newborn in our home. During this week, I’ve had some time to reflect on my life (Having a new baby tends to do that). I’ve realized that what I’m experiencing right now is what I will look back on as some of my most cherished memories. Watching my daughters learn and experience new things, seeing my wife become the most amazing mother and learning the importance of being a good father are what I consider to be some of life’s greatest moments.
It’s a challenging world today and my daughters will have more pressures, more distractions and more information to deal with than when I was growing up. However, I’ve been given this unique opportunity as a father. I have the chance to become a hero to three wonderful girls by simply giving my time, my advice, my listening, my support and my love…and sometimes my wallet.
In my opinion, the true measure of a man is how well he performs as a father. And now more than ever, I will get my chance to find out what I’m made of…wish me luck!
Welcome to the world Samantha Lynn Donaldson!
- Hot Shot Delivery – Newest Family Member
Till Next Time,
Eric
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