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Posts Tagged ‘courier service’
Tuesday, October 6th, 2009
Recently, a friend of mine told me a story that I thought I would pass along. He and his family were sound asleep in their beds when they were abruptly awoken to their home security system in full panic mode. All of the sudden, he was forced to be at his most alert state and ready to defend his family from the foe that tripped his alarm. When you have kids, the idea of staying behind your locked bedroom door to see what the police find when they get there is not really an option. His first thought was to get to his children and he was practically racing his wife to their rooms. Your safety often takes a backseat when you are faced with the need to protect your helpless children from harm. So, he and his wife get to their kids and then… well, I will finish this story a little later in my post.
The point is, this story really got me thinking. In my home, I feel secure and at ease and this is the type of situation that can make you feel like your “peace of mind” is not truly warranted. It also made me realize all of the other areas in life where people have a false sense of security. Now, this is not meant to scare anyone. That is not my desire. However, it’s meant to educate and inform you of the right questions to ask to make sure you are dealing with a company that keeps your security in mind.
A few years ago, the City of Houston implemented a towing program to help to clear the roads of accidents faster. Many cities around the US incorporated similar programs and were met with success and controversy all at the same time. One of the concerns that arose was regarding the Towing Companies that were chosen by the city to clear these accidents. Many of the cities that ran this program did not do proper background checks, insurance checks and licensing checks on these companies. These tow truck drivers had access to your vehicle, your personal information and often would have to escort you and your family to a different destination. It was found that many of them were not licensed, had no insurance and in many cases had extensive criminal backgrounds. This is not the type of situation that your city should put you in. Many of these programs are no longer in existence due to the problems that occurred. One way to avoid this is to work with companies that can provide proof of background checks, proof of insurance and proper licensing. And as always, when in doubt…ASK. It’s your right to know and their obligation to provide that information.
In my industry, it’s a shame how many people just trust their personal packages with companies that don’t do background checks, are not bonded, licensed, follow OSHA compliance or even check to make sure their drivers are insured. These packages are obviously important and time sensitive and in so many cases, never make it to their destination. The sad part is that the sender or the receiver can’t do much about it. This is an easy situation to avoid. Companies like my Houston Courier Service, can provide the proof you need to feel secure about your packages. Any company you work with should have this proof readily available to give you the peace of mind you need to feel that your belongings are safe when out of your hands. Paying a dollar or two more for a delivery from someone who has gone through the process of making sure your packages are safe is a no-brainer in my opinion.
Now, in a more personal area…your home. This is the area where you need to be the most alert. Work with companies that are in good standing with the Better Business Bureau. Work with companies that your friends can refer to you. You are letting people that you don’t know in to your private home and around your family. This includes your yard company, your cable company, your appliance company, repairs, carpet cleaning, etc… Be smart about who you let in to your home and be sure to stay on your toes the entire time they are there. Keep notice of all activity and don’t leave them in a room alone. Stay aware and stay safe and work with companies that have the safety and security of their customers as a top priority.
Now, to get back to the story of my friend and his tripped alarm in the middle of the night. After some discussions with the Security monitoring service and a little investigation, it turns out that a house fly was their “foe” ready to cause harm to the family. Apparently, that little fly flew right in front of their very sensitive motion detectors and the rest is history. The family is safe and got a good laugh out of the whole thing, but I can’t say the same for that poor house fly.
Until Next Time,
Eric
Tags: Business, courier service, Safety, security Posted in Family, Safety | No Comments »
Tuesday, September 29th, 2009
Lately, I’ve been purchasing a few more things online than I usually do. I guess I’m embracing the convenience of the internet and even more the convenience of receiving all of my purchases to my door instead of leaving to shop around town for hours. What I’ve realized as I buy more online is that I tend to rely on the reviews of products vs. the marketing of those products. Now don’t get me wrong, I’m sure that many websites have fake reviews. Knowing this, I tend to read through things with a doubtful mind, but I often still get the information I need regarding the product or service. This made me realize something that I want to share with others. When you get good service or a great product…
Shout it out to the world!
I won’t go as far as saying it’s our duty to others, but I’m getting very close to feeling that way. People rely on their community to give them honest and accurate feedback about businesses, products and services. It’s our way of weeding through the junk to get to the great stuff. Without this, we will continue to keep people in business that treat their customers poorly, don’t back up their products and cheat people out of their money. If people speak up about the great companies, then the bad ones will lose business in the process.
A little example from my life – I recently had to switch banks due to a poor service issue that I could not ignore. This bank has been a part of my life and my Houston Courier Service, Hot Shot Delivery, for years. The sad thing was, it was an easy decision to finally make the switch. Somewhere in this “bad economy”, this bank forgot the importance of loyalty, customer service and convenience. It became all about numbers and the bottom line for them. I had recommended this bank to my employees, my contractors, my friends and business colleagues. I could not sit by and watch as their new philosophy caused problems, inconveniences and frustration for multiple people. So, I took a stand – changed banks and told others my reasons for leaving.
Good service is not optional!! It’s not a thing of the past, it’s not a choice and it’s definitely not a perk. It’s expected by me – Every Time. And for that matter, I expect my company to provide that good service to our customers. And, if you don’t get it – Tell me about it! I want to know how my company can improve because I want Hot Shot Delivery to be around in the future. I want to provide the level of service that gets shouted out to the world. High quality, high caliber service that people want to recommend to others. That’s when I know I’m successful. Treating customers like they matter, because you know what… they do.
It’s really very easy to let people know how you were treated or how your new product compares to your expectations. If you are worried about putting your active email address out on the internet, it’s simple to create a “review email account”. Email accounts from Google, Yahoo and MSN are all free. Create an account that you use to review products and give feedback. You will be doing your part and helping others with their buying decisions. People need to know when you have found something so great that it’s made your life easier. They also need to know when you have run in to bad service issues so they can avoid the same problems. It’s a way of giving back through your time and your opinion. You are helping people – it will make you feel great!
Think about it for a minute – can you go through and recommend to others a service that you currently work with? Your doctor, your veterinarian, your dry cleaner, your local delivery service (grins) – are these companies so great that you want to shout it out? If so, look them up online and do a local review of their service so that others who are in need of that service can be one step closer to finding that great business experience too.
Do you have any other great ideas about getting the word about great service out to the masses? If so, let’s chat more about it. Comment on this blog and I’ll get back with you shortly.
Until Next Time,
Eric
Tags: courier service, customer service Posted in Business | No Comments »
Tuesday, August 25th, 2009
A few months ago, I bought a rack of baby-back ribs from a local grocer. The very next day I cut in to that plastic package as I was practically drooling at the thought of bbq’d ribs. Much to my dismay, this horrid smell of spoiled meat came flooding over me and my desire for bbq’d ribs quickly turned to a desire to keep my breakfast down. As I sat and waited for my appetite to come back to me, I started thinking of how this type of thing happens. What I realized is that I was probably not the only one dealing with bad ribs from that grocery store – I imagine that entire truckload of meat was ruined as it sat in the hot sun at some loading dock waiting to be unloaded at it’s final destination. Another casualty of supply chain mismanagement. Imagine the loss that the distributor and the grocer experienced from having dissatisfied customers and dealing with the returns of some pricey meat selections. I can’t speak for others, but I know that I don’t buy my meat from that grocer anymore.
Could this have been avoided? Absolutely. There are so many examples of problems with final destination (AKA: Last Mile) delivery. Freight, perishables, pallets, exhibits and tons of other deliveries get stuck somewhere in the middle and customers are left wondering. It’s amazing how things seem to travel seamlessly from one corner of the US to the other, but getting your freight off of the truck in the middle of the day on a crowded street with no parking can be close to performing a miracle. Or worse, wondering if your time-sensitive trade show booth was accidentally left on the dock the day your convention is starting.
 Truck At Empty Dock
Now the concept of delivering freight may seem simple, but trust me, it CAN have its challenges. For example, when a truck comes in to a city like mine (Houston, TX), the delivery can be extremely tough. Getting through the traffic congestion and jams, or moving in and around the downtown area can be very tricky. Dock appointments can also prove to be a chore, particularly if the freight is going to a convention center. All of these challenges can end up with your freight stranded on a truck. So, what’s the solution? This is where it gets a bit more simple…find a last mile provider and transfer the load. What is a last mile provider? A last mile provider is a delivery service that specializes in the final leg of a delivery. They should offer a climate-controlled warehouse along with the proper equipment to handle a freight transfer.
This is an example of one service that my company, Hot Shot Delivery, handles on a daily basis. Our Nationwide Freight Service along with our in-city on-demand courier service can handle the process of unloading those huge 52 Foot 18-wheelers full of deliveries. Once unloaded, we split them up between several smaller trucks, cargo vans and cars who can then cut the delivery time down by huge amounts. This gets the freight to the customer sooner, gets the 18-Wheeler back on the road to pick up more long-haul deliveries and when it’s all done – both sides of the equation have saved time, money and additional resources. Trust me, when you see long-distance trucking companies have to turn down deliveries because their trucks are sitting idle at a dock waiting to be unloaded, you would likely agree with the value of a last-mile delivery provider.
In the spirit of ribs, I’ll give you an example. We recently had a truck with 12 pallets of BBQ Spice Rub come in to town and have difficulties making their final delivery. Not only was the delivery point unable to unload the product (no loading dock and no forklift), but the truck would not even fit in the downtown area. The truck re-routed and came to our facility where we unloaded the product and re-loaded it on to a straight truck that had a lift gate. The delivery was done within an hour after we received the freight and the large truck went on to pick up his next load. The fee we charged was so much less than the charge resulting from the amount of hours the driver would have used on his log that we actually saved the customer money. And, the large truck driver was able to get halfway to his next destination in the time we saved him.
This service is available in almost every city. So, if you have to ship large items across the country, be sure to ask your delivery provider how they will be handling the last-mile delivery aspects. Because waiting around for the freight that is obviously stranded somewhere is not a good way to spend your day. If you need help with this or if you just want a great recipe for some BBQ’d ribs – don’t hesitate to contact me.
Until Next Time,
Eric
Tags: courier service, Last Mile Delivery, management, ribs, transportation solutions Posted in Shipping & Delivery | No Comments »
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