One thing that I have learned over the years is that you need to educate yourself before making any business decisions. Choosing the right company for your courier service needs is no exception. As a Houston courier service provider, I unfortunately, run across so many other courier service providers that are inexperienced, unlicensed, uninsured and not prepared to provide the level of service that customers deserve. I run across them because my company has to fix what they have done incorrectly. So, I want to give some insight on how to avoid this disaster from happening to you.

Last week I listed 5 areas of importance regarding choosing a courier service provider. I decided to give a few basic questions that you can ask to determine if your potential courier service meets the 5 point checklist. As a reminder, the 5 point checklist includes: Customization, Reliability, Accessibility, Technology and Security. So, please feel free to use these questions when evaluating your potential courier service:

• What main service does the company specialize in?
• How long have they been in business?
• Do the delivery messengers wear uniforms?
• Are the delivery drivers insured?
• Were background checks performed on personnel handling packages?
• What type of package tracking do they provide?
• Is it convenient to work with them? Is their website user-friendly with online ordering, tracking and reporting?
• Will you receive detailed invoices that are easy to read and understand?
• Is the courier company OSHA certified?
• How large is the staff and what hours of the day are the phones answered?
• What is their On-Time delivery percentage?

These questions will give you an idea of how the courier service runs their business and how it will affect your business. Having a reputable company with an expertise in courier deliveries is crucial. Otherwise, your run the risk of having your extremely time-sensitive deliveries show up late, damaged or not at all.

And remember, whether you intend it to be or not, the courier company you choose to deliver your packages is the face of your company to some of your most important clients. Make sure you choose carefully.

Until Next Time,

Eric Donaldson